MotionPrimeX is a real product with a working website, a support phone line, a support email and written policies, so there is no documented basis to call it a scam. The catch is that the seller's own pages disagree about whether you must mail bottles back to get a refund, and the product is a joint supplement, not a treatment for nerve pain in your feet. Settle the refund question in writing before you pay.
Affiliate disclosure: Links on this page may generate a commission if you buy through them.
Who sells MotionPrimeX and how do you reach them?
The seller's official site is motionprimex.com. Its Terms of Service say the site is owned and operated by “MotionPrimeX.” The sales page footer says BuyGoods is the retailer of the product and says that role is not an endorsement of the product or its claims. The seller's disclaimer page also uses a different company name (“Daily Health”) in a few places, which looks like leftover template text. It does not change who you pay, but it is one more sign the pages were not carefully proofread.
| Contact | What the seller lists |
|---|---|
| Support email | support@motionprimex.com (the contact page promises a reply within 24 hours) |
| General support phone | +1 (720) 619-8477, 7AM to 9PM, 7 days a week |
| Refund page phone | +1 (970) 406-7582, 7AM to 9PM, 7 days a week |
| Returns | A fulfillment house in Aurora, Colorado. Ask support for the return address and instructions before you ship anything. |
| Mailing address | The shipping policy footer lists a separate Florida mailing address. |
Two different phone numbers on two different pages is not unusual, but call both before you buy and see who answers.
So is it legit or a scam?
Here is what the seller's pages document. There is a live order page, a stated price, a stated 60-day guarantee, a shipping policy, a privacy policy and reachable support. That is an operating offer. What those pages do not settle is whether the product does what the ads imply, and the refund terms contradict each other.
- The sales page says the guarantee means “No returning the bottles. You keep everything.”
- The refund policy page says to contact support first, wait for return instructions, and send back unused or empty bottles at your own cost.
- The shipping policy says all bottles, empty, full or partial, including any bonus bottles, must arrive at the fulfillment center within 60 days of your order date. It also says you need a written note with your order ID and a tracking number, and that missing bottles mean a partial refund.
Do not assume the friendliest version will apply to you. Email support before ordering, ask which rule applies, and keep the reply.
What is MotionPrimeX, and is it for nerve pain?
No. The seller markets MotionPrimeX as an “Advanced Joint Support” capsule for mobility, flexibility and comfort, for people with stiff knees, hips and hands. Its pages do not claim to treat nerve damage or neuropathy. The seller's own disclaimer says it is not intended to diagnose, treat, cure or prevent any disease, and that the statements have not been evaluated by the Food and Drug Administration. If your real problem is burning, tingling or numb feet, jump to the nerve pain sections below.
The seller says the capsule has eight ingredients per two-capsule serving:
| Ingredient | Amount per serving | What the seller says it is for |
|---|---|---|
| Glucosamine sulfate | 1000 mg | Cartilage building block, joint cushioning |
| Boswellia extract | 133.3 mg | Joint comfort and mobility |
| Chondroitin sulfate | 100 mg | Draws water into cartilage |
| Turmeric root | 100 mg | Joint comfort, antioxidant |
| MSM | 16.7 mg | Sulfur for connective tissue |
| Bromelain (pineapple stem) | 16.7 mg | Seller says it reduces swelling and joint discomfort |
| Quercetin | 16.7 mg | Antioxidant support |
| Methionine | 16.7 mg | Amino acid tied to cartilage upkeep |
The seller calls these “clinically-studied ingredients.” That describes the ingredients one by one, not a trial of this finished capsule. Ask support whether any study exists on the product itself. The seller says to take two vegetable capsules daily before a meal with a full glass of water, or as your healthcare professional directs.
Safety: who should check with a doctor first
The seller's FAQ says the glucosamine comes from crayfish, so the capsule contains crustacean shellfish. With a shellfish allergy, talk to your physician before using it. The FAQ also says glucosamine and chondroitin may have mild blood-thinning effects, so check with your doctor or pharmacist if you take a blood thinner. Ask the same questions if you take any regular prescription or have a medical condition. Do not start, stop or change a medicine on the strength of a supplement page. For help deciding whether a supplement belongs in your routine, see When to consider a natural supplement.
The seller's page describes the product as made in an FDA-registered facility, but the FDA does not approve manufacturing facilities, and registration is not approval of the product (FDA).
What does MotionPrimeX cost?
Prices as of October 2, 2026, from the seller's sales page; check the checkout for today's.
| Package | Per bottle | Total | Shipping |
|---|---|---|---|
| 2 bottles (labeled 30-day supply) | $79 | $158 | Charged extra |
| 3 bottles (90-day supply) | $69 | $207 | Free |
| 6 bottles (180-day supply) | $49 | $294 | Free |
Other listings of this product have shown $178 for two bottles and $216 for three, so the price has moved. The crossed-out “was” prices ($358, $537, $1,074) are the seller's own reference figures. The labels also do not add up: three bottles are called 90 days and six bottles 180 days, but two bottles are called 30 days. Ask support how many capsules are in a bottle and how long one lasts.
The seller says it is a one-time purchase with no subscription or auto-billing. The page also says only 287 units remain. Treat counters like that as marketing and do not let them rush you past the refund questions.
How do you protect your order?
- Email support@motionprimex.com before you buy. Ask whether the 60-day guarantee requires returning bottles, and ask for the answer in writing.
- Screenshot the sales page guarantee, the package you choose and the checkout total.
- Save your order confirmation and note the date. The 60 days run from the order date, not delivery.
- Keep every bottle, used or empty, and the packaging, until you have your refund.
- If you cancel, contact support within 24 hours of purchase. The shipping policy says orders cannot be cancelled after that.
- If you request a refund, email first and wait for return instructions. The refund policy says not to ship anything back before contacting support. Use a tracked service and include your order ID, name, address, email and phone in the box. You pay return shipping.
- Expect refund timing of 5 to 7 business days to a credit card or 5 to 10 to a debit card once processed, per the refund policy.
The shipping policy also says the seller does not refund an item that tracking shows as delivered but that you did not receive, and it is not responsible for lost, stolen or delayed packages. Check your doorstep and report problems promptly.
What are the ratings and testimonials worth?
The sales page shows a 4.8-star average, a 97% would-recommend figure and “25,000+ happy customers,” plus testimonials tagged “Verified Purchase.” These are the seller's own numbers. The page does not say which platform they come from or how they were collected. Read them as marketing, not as an independent review.
What works for nerve pain in the feet?
No source here describes an instant fix. The NHS says nerve pain does not usually get better with common painkillers such as paracetamol and ibuprofen. Doctors more often use amitriptyline, duloxetine, pregabalin or gabapentin. These usually start at a low dose and rise gradually, and tiredness and dizziness are common early side effects. The Foundation for Peripheral Neuropathy says over-the-counter pain relievers can help mild-to-moderate neuropathy pain, so ask a pharmacist what is safe for you.
For pain in one area, the NHS describes capsaicin cream or patches, noting skin irritation and burning as side effects and warning against use on broken or inflamed skin. It also says capsaicin cream has had supply problems. The Foundation lists prescription lidocaine patches and EMLA cream. CLS Health suggests warm, not hot, foot soaks, testing the water first, because numb skin can burn without warning.
Is Vicks VapoRub good for neuropathy in the feet?
The NHS and the Foundation for Peripheral Neuropathy do not list it among the topical treatments they describe, which are capsaicin and prescription lidocaine. Ask your pharmacist or doctor before putting any rub on numb or sore feet, especially if you have diabetes, reduced feeling or broken skin.
What triggers foot nerve pain?
Cleveland Clinic says diabetes is the most common cause overall and often hits the feet first. Other causes include:
- Long-term heavy alcohol use
- Low copper or vitamins B1, B6, B9, B12 and E
- Chemotherapy and certain antibiotics
- Autoimmune conditions
- Infections such as shingles
- Kidney or liver disease
- Pinched nerves
- Injury or surgery
- Inherited conditions
A podiatry practice, Austin Foot and Ankle Specialists, adds smoking and poorly fitted shoes. Sometimes no cause is found.
Can nerve damage in the foot heal itself, or be reversed?
Sometimes, depending on the cause. Cleveland Clinic says certain types can be stopped or reversed if diagnosed and treated quickly, and that the more severe and long-lasting the damage, the less likely it is to reverse. The NHS gives examples: good diabetes control may improve neuropathy or stop it worsening, B12 deficiency can be treated with injections or tablets, and nerve damage caused by a medicine may improve when that medicine is stopped. CLS Health says long-standing diabetic or chemotherapy-related neuropathy may not fully go away, but treatment can often reduce pain, protect the feet and slow progression. Austin Foot and Ankle warns that nerve pain will not go away on its own if the cause goes untreated. Getting the cause found early matters more than waiting to see.
What vitamin will repair nerve damage?
No single vitamin repairs nerves for everyone. A deficiency can cause neuropathy, and fixing it can help. The Foundation says B12 deficiency can cause neuropathy and is not uncommon in older adults when absorption declines. It reports studies in diabetic neuropathy where vitamin B1 and B12 improved symptoms, and says vitamin D deficiency is a risk factor. It also warns that too much vitamin B6 can itself cause neuropathy. The NHS says the evidence for benfotiamine (a form of B1) and alpha-lipoic acid is not always clear. CLS Health advises against starting high-dose supplements without medical guidance, especially with medications or kidney disease. Ask your doctor for a blood test before buying vitamins. See our guide to supplements for adults over 65 for background on B12 and vitamin D.
Foot care and when to get help now
CLS Health recommends supportive, cushioned shoes, no walking barefoot if you have numbness, daily checks for cuts, blisters and sores, and gentle low-impact exercise. Hinge Health, a physical therapy company, says gentle regular movement can ease neuropathy discomfort and improve balance. Seek prompt care for open sores, signs of infection (redness, warmth, swelling, drainage), rapidly worsening weakness or numbness, new balance problems or falls. Sudden numbness with facial drooping, confusion, trouble speaking or one-sided weakness needs emergency care. Staying hydrated also supports overall health; see why water still matters.
Before you order
- Email support and get in writing whether bottles must be returned for a refund.
- Ask how many capsules are in each bottle and how long a bottle lasts.
- Ask whether any study exists on the finished capsule, not just its ingredients.
- Check with your doctor or pharmacist if you have a shellfish allergy, take a blood thinner or any regular prescription, or have diabetes or nerve symptoms.
- Confirm today's price at checkout.
- If your problem is nerve pain rather than stiff joints, see a clinician first. This product is not aimed at it.
By MercyAssistedCare.org Care Team